Terms and Conditions
By booking with us you are agreeing to everything listed below.
1. Contract: By paying your deposit, you are agreeing to the following terms & conditions.
2. Deposit: A 25% deposit is required at the time of booking to secure your party or event date. Deposits are non-refundable. Payment must be made through our website, unless otherwise previously discussed.
3. Balance: The client agrees to pay the balance via cash, on the day of your scheduled event, upon your service provider's arrival and prior to services being rendered. Tipping your service provider is customary for a job well done.
4. Additional Time: The client understands that a timely departure is necessary in order for your service provider to safely commute to their next event. If a client wishes a service provider to stay longer than the booked time, the client must speak to the service provider at the party about the matter. Staying additional time is at the discretion of the service provider. If additional time is needed the service provider must be paid an additional $25 per additional 15 minutes. This must be paid in cash time of the party before the additional time begins. If payment for the additional time is not collected the service provider will leave as planned.
5. Smoking: The costumes and property of Party People Entertainment LLC are valuable and will not be subject to smoke of any kind which can damage the costume/service provider. If a guest is seen smoking at your party, the client is expected to assure that the guest stops immediately.
6. Cancellations & Rescheduling: If we cancel on you for any reason, you will be refunded in full and we will provide you with a video from the scheduled character free of charge. If a client chooses to cancel a party due to weather or unforeseen circumstances or illness, the Client may reschedule the event for up to a month from the original event date based on availability. Events can be rescheduled once, free of charge, as long as the rescheduling happens at least 24 hours in advance of the event. If the client wishes to reschedule less than 24 hours before the event (or more than once) then the client will be subject to a 25% rescheduling fee.
7. Activities: All activity options are listed on the website and available upon request. Unless requested for alternative activity options, the service provider will perform the package activities listed under your party package.
8. Changes to Party Activities: All activities will be finalized no later than 24 hours before the event date and time. Change requests may not be available.
9. Changes to Party Start Time: Changes in party start time by request of the client will be accommodated at the discretion of the booking team and are based on availability. Any changes must be made 24 hours prior to the event date and time. The client agrees not to hold Party People Entertainment LLC responsible for inclement weather or other Acts of God that may cause a delayed start time for the event.
10. Changes to Party Length: Changes in party length by request of the client will be accommodated at the discretion of the booking team and are based on availability. Any changes must be made 24 hours prior to the event date and time.
11. Location: Proper accommodations will be provided by the client. If rain occurs and the event has been scheduled outdoors, it is the responsibility of the client to arrange for an indoor event. For temperatures below 60 degrees, Fahrenheit or above 85 degrees Fahrenheit the party must take place in an indoor venue. Activities may be affected depending on the conditions.
12. Allergies: The client must inform Party People Entertainment LLC of any allergies to food or products such as nail polish, latex, acrylics, temporary tattoos, or face paints prior to the event. The client understands that Party People Entertainment LLC is NOT responsible for any injuries or allergic reactions that occur at your event.
13. Photo Release: Our service providers may take photos at your event as a training or marketing tool. Any photos you publicly post to any of our social media pages and any photos taken are hereby signed as a release to be used by Party People Entertainment LLC for our website, social media and promotional use. If you do not want any pictures of your party released you must specify this in your contract.
14. Pets: All pets, with the exception of service animals, must be contained away from the event area.
15. Damage: We understand that accidents happen, however, the client may be held responsible for any damage deemed EXCESSIVE to costumes and property of Party People Entertainment LLC during the client’s event. The cost to replace/repair damaged/broken costumes or materials will be billed to the client. If your event is outdoors and there is water involved, mud may damage the costumes and you will incur a fee.
16. Discipline and Non-Participation: The service provider is responsible for the flow of the event and activities. The client is responsible for monitoring disruptive behavior and attending to any child who does not want to participate. If a child or guest at a party is being disruptive past a reasonable point the service provider has permission to change the party activities as needed OR to ask an adult at the party to escort the disruptive behavior away from the activities.
17. Adults at the Event: We ask that the parent(s) or guardian(s) of the birthday child please stay for the duration of the party to attend to the possible needs of the children. Adults are welcome to stay and enjoy the performance, but we ask that onlookers keep the noise level to a minimum so the children do not get distracted and can adequately hear instructions from the Performer.
18. Service Provider Preference: We do our best to cast every performer as accurately as possible. We will never send you a performer that does not resemble your character or share ethnic features with your character. A client’s service provider request is based on availability and is NEVER guaranteed or promised.
19. Activities: If the Client has a request for an activity order preference they should make this known at least 72 hours before the event. If no preference is given, it is the discretion of the service provider to decide the activity order. All service providers are trained to read the room and lead activities in the order they feel best suits the needs of their guests. The service provider will do their best to complete all activities, however, if unforeseen circumstances do not allow all activities to be completed they may stay up to 5-minutes past the party end time to complete the activities at no additional cost.
20. Liability: The Client agrees to hold and keep harmless Party People Entertainment LLC and its service providers from any and all property damages and/or bodily injury damage caused by the client or any/all guests. Party People Entertainment LLC nor any of its service providers are responsible for any damages that occur to any persons or properties for any client or company.
21. Safety: Our service providers are trained to keep the safety of your guests in mind at all times. Participants are restricted from operating the 360 camera and will be subject to penalty if they do and defective issues arise. If there is ever a situation where the service provider(s) feel unsafe, they will address the issue with the parent/guardian/client. If the issue is not resolved, the service provider will leave. We hold the right to leave at any time due to safety concerns.
22. Additional Service Provider: If your event has an additional service provider present their role is to assist the character and NOT to control children/guests.
23. Your Event: Event details can always be found on your contract/invoice and will be sent in an email confirmation at least three days prior to your event.
24. Breach: Any breach in this contract automatically constitutes a cancellation of your event and any and all payments made to Party People Entertainment LLC will be forfeited by the client.
25. Covid-19: As stated above, deposits are absolutely non-refundable. At the time of your booking, your deposit is used to pay the employee who worked to book your party, to pay for the invoicing service, and to guarantee your performer and time. We often have to turn away clients who want to book an event at the same time so it is very important that your spot is reserved. With that said, if you wish to cancel due to Covid-19, we request that you let us know at least 3 days in advance. You may use your deposit towards booking a future party (as far in advance as you need to) or towards booking a video message/call. Your performer has a right to wear a mask and social distance at the event if they feel the need. We request that if you are having more than a small gathering to have it outdoors in a safer space. If we cancel your event due to Covid-19 or for any other reason we will refund you in full and send you a video from your preferred character free of charge.
Any resemblance to any other company is completely coincidental. We are in no way affiliated with any other company.